Automated Eligibility & Benefits Verification

Managing eligibility and benefits verification was an ongoing challenge for the client. Its agents were spending hours on the phone calling payers or on the payers’ portals searching for coverage information. The client needed a way to make the process more efficient in order to provide more effective service to its provider customers. Errors in the eligibility verification process can lead to denials and unnecessary write-offs if a patient wasn’t covered for a service rendered.

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